My Order

CHANGE OR CANCEL AN ORDER

You can change or cancel an order before it ships by contacting us at +39 0522556542 from Monday to Friday from 10:00 to 18:30, or by sending an e-mail to info@prosabijoux.com. It will no longer be possible to change or cancel an order if the order has already been shipped and the tracking number has been issued. However, orders can subsequently be returned or exchanged.2

DELIVERY

How long does shipping take and what are the costs?

Shipping takes 3 to 5 business days and is carried out by GLS courier.
For Italy, shipping costs €7 and is free for purchases of €50 or more.
For Europe, shipping costs €20 and is free for purchases of €80 or more.
For the rest of the world, shipping costs €30 and is free for purchases of €100 or more.

Orders placed during European holidays will be processed on the first business day following that date.

Main European Holidays:
- December 25 (Christmas)
- January 1 (New Year's Day)
- Easter Monday
- May 1
- Ascension Day
- Pentecost
- August 15
- July 21
- November 1
- November 11

How can I track my order?

You can track the status of your order HERE. By clicking on the link, you can locate your package. Please remember that you will only be able to track your package from the day after you receive the tracking information.

When will my order be shipped?

When your order is shipped, you will receive a confirmation email.

What are your delivery options?

Our orders are shipped via courier and a signature is required upon delivery. If no one can sign at the time of delivery, the package will be returned to the depot and a contact card will be left in your mailbox. The courier will make a second delivery attempt on the next business day. If the package cannot be delivered, the courier will leave another contact card with which you can arrange the day and time for delivery. Please remember that your package will remain at the courier's depot for 10 business days from the first delivery attempt.

What are the delivery times?

The courier makes deliveries between 08:00 and 18:00. A signature will be required upon receipt of the package.

Can my delivery address be different from my billing address?

Yes, it is possible to provide two different addresses. To indicate a shipping address different from the billing address, simply uncheck the "Use billing address" field and fill in the fields with the desired information.

Do you still need help?

Write us an email at

info@prosabijoux.com